At Kits ID, we aim to deliver your order as quickly and reliably as possible. This page explains our delivery timeframes, shipping costs, and how to get help with your order.
Shipping methods, rates, and delivery estimates are shown at checkout before you place your order.
Delivery Time
We prepare your order in 1-3 business days. This includes customization such as a logo, a name, or a number.
Transit time starts after your order has been despatched. It depends on the shipping method you choose.
| Method | Transit time |
|---|---|
| Free shipping | 15-20 business days |
| Express Shipping | 7-15 business days |
Checkout shows the same preparation time plus this transit time, before you place your order.
Shipping costs
| Method | Cost |
|---|---|
| Free shipping | Free |
| Express Shipping | 7.92$ |
Prices are shown in your selected currency. Choose a shipping method at checkout, and confirm the charge before you pay.
* These ranges are a guide. They can change with carrier capacity, customs, peak periods, or other events outside our control.
** If your order contains more than one item, pieces that are ready are despatched together. A back-order or special-order piece may follow in a later shipment. You will not be charged extra shipping for that split unless checkout shows a charge.
Delivery Destinations
We ship to the destinations available at checkout. Before placing your order, please confirm that your delivery address is supported and review any delivery options shown for that address.
Tracking Your Order
Once your order has been despatched, you will normally receive a confirmation email. Where tracking is available for your delivery method, tracking details will be included in that email or in your account order history.
For returns after delivery, please visit our Returns & Exchanges policy or start a return in the Returns Portal.
Delivery questions
Will my order be delivered?
Yes. We deliver your order. If the parcel is lost in transit, we will send a replacement at no extra shipping charge. A replacement can take longer than the first shipment. Thank you for your patience if it does.
Why might delivery take longer?
A shipment can be delayed by a public holiday, by customization, by a back-order or special-order item, or while our team checks the payment details by hand. Back-order and special-order items may ship on their own, after the rest of the order.
Do you ship to a PO box?
Yes, when the carrier is the national post of the destination country. FedEx and DHL usually need a street address, so use a street address if you choose a courier.
How is the order shipped?
We ship with FedEx, DHL, or the national post of the destination country. Another carrier may be used when that service fits the address. Items that are in stock ship together. An item that is not available yet ships later, once it is ready.
What if an item is missing or wrong?
Contact us on the Contact Us page and include your order number. We will correct the missing or wrong item.
Returns & Exchanges
If you need to return or exchange an item, please see our Returns & Exchanges policy. Eligible returns can be started through our Returns Portal.
How to Return an Item
- Visit the Returns Portal with your Order Number and Billing Email;
- Select the item(s) and reason for return;
- Follow the on-screen instructions after your request is approved.
How to Exchange an Item
Where available, you can request an exchange through the Returns Portal. Exchange options depend on stock. If a replacement size or item is unavailable, we may offer a refund or store credit instead.
